We understand that sometimes you may need to return a product, and we want to make the process as simple and hassle-free as possible. Please read our return policy carefully to ensure a smooth experience.
Returns for Damaged or Lost Items
If you receive a product that is damaged during shipping or if your order gets lost in transit, please contact us within 30 days of the date of delivery. We will be more than happy to assist you in resolving the issue.
Returning Non-Faulty Products
Since we work to create customized products for you, we are unable to accept returns or exchanges for products that have already been produced and shipped. Each item is made to order, and we cannot resell customized items.
How to Initiate a Return
- Contact Us: If you have a damaged or lost item, please contact our customer support team within 30 days of delivery. You can reach us at help(a)acuppa.eu or give us a call at +46703832510.
- Provide Details: When you contact us, please provide your order number and details about the issue. Include photos of any damaged products if applicable.
- Resolution: We will work with you to resolve the issue promptly. This may include a refund or replacement, depending on the circumstances.
If a refund is necessary, it will be processed as quickly as possible. Please allow up to 10 business days for the refund to appear in your account.
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us at help(a)acuppa.eu.
Please note that this return policy is subject to change. We recommend checking our policy periodically for any updates.
Thank you for shopping with us, and we hope you have a fantastic experience with our products. If you have any questions or concerns, feel free to reach out to us at any time.